Refund Policy

Paid checkout is not open yet, so no payments are taken today. This policy describes how refunds will work when paid plans go on sale.

1. Who handles your payment

On the web, paid plans are sold by Paddle (To be completed: Paddle contracting entity), which acts as merchant of record: Paddle takes the payment, charges any tax and issues your invoice. Refunds are therefore paid by Paddle, to the payment method you used, under this policy and Paddle's buyer terms (To be completed: link to Paddle's buyer terms).

2. 14-day refund

If you are not happy with a paid plan, you can ask for a full refund within 14 days of your first payment for that subscription. You do not need to give a reason, and the refund applies even if you have already used the paid features. This also covers your right of withdrawal as a consumer in the EU or the UK.

When we refund a payment, the paid subscription ends and your account returns to the Free plan. Your games, reports and other data stay in your account.

3. After the 14 days

• You can cancel at any time. Cancellation stops the next renewal, and you keep the paid features until the end of the term you have already paid.
• We do not refund unused parts of a monthly or annual term, unless the law requires it.
• If a payment was taken by mistake (for example a duplicate charge), contact us and we will refund it.

4. How to ask for a refund

• Email support@socrachess.ai from the email address of your account, with the order number from your receipt, or
• use the link in the receipt email from Paddle.

The refund goes back to the payment method you used. How long it takes to appear depends on your bank or card provider.

5. Deleting your account

Deleting your account is immediate and permanent. If you delete it during a paid term, the remaining days are lost. If you are still within the 14 days, ask for your refund before you delete your account.

6. Purchases in the mobile app stores

Purchases made through Google Play (and later Apple's App Store) are handled by that store and follow its refund rules. Ask the store for a refund.

7. Contact

support@socrachess.ai. Company details are on the Company page.